Return & Exchange Policy
About Returns
According to consumer protection laws, online shoppers are entitled to a 7-day appreciation period. Please ensure that you request a return or exchange within 7 days of receiving your order. Before returning an item, please contact us, and our customer service team will assist you with the process.
Returned products must be in brand-new condition with complete packaging; otherwise, returns and exchanges will not be accepted. If the product is damaged, scratched, worn, stained, or has incomplete packaging or missing accessories due to improper use, disassembly, or other human factors, we will not accept the return.
Please note that the appreciation period is not a trial period. Skincare and cosmetic products are considered personal hygiene items, and once opened, they are not eligible for the 7-day return policy. Therefore, we recommend checking the product’s condition upon receipt. If there are no defects, we do not accept returns or exchanges due to personal scent preferences or expectations.
Unconditional Returns
You may return a product unconditionally if it meets any of the following criteria:
• The received product does not match your order.
• The product package is missing accessories or does not match the specifications stated on the packaging.
• The product has defects or was damaged during shipping.
To initiate a return, please contact our online LINE customer service (ID: @twinkletwinkle) within 7 days of receiving the product. Provide your order number, contact information, and reason for return or exchange. Once we receive your request, we will contact you as soon as possible regarding the next steps. If the return is due to personal reasons, the customer is responsible for return shipping costs.
Refund Policy
Once we receive and inspect the returned product, we will process the refund according to your original payment method. You will receive an email confirmation once the return is approved. Refunds will be processed as follows:
• If you paid by credit card, the refund will be credited to your account within 14-21 days, depending on your issuing bank’s processing time. Please check with your bank for exact details.
• If you paid via ATM transfer, convenience store payment, or cash on delivery, you must provide your account name, bank name (e.g., XX Bank, XX Branch), and account number. The refund will be processed within 15 days after we receive your bank details, in accordance with Article 19 of the Consumer Protection Act.
Invoice Processing
When returning a product, please include the invoice and shipping slip issued by us to facilitate the refund and credit memo process.
