Shipping Information
Shipping Schedule
We will arrange shipment to your designated address within 1-3 business days after payment is completed (excluding weekends and public holidays).
Once shipped, your order should arrive within 1-5 business days, depending on your location and the logistics provider’s schedule.
To ensure your items arrive in perfect condition, we carefully package every order. Please inspect your package immediately upon arrival to confirm it is intact.
Taiwan Shipping Schedule
• Orders placed before noon on business days (Monday to Friday) will be processed the same day.
• Orders placed after noon will be processed on the next business day.
• Orders placed on weekends or public holidays will be processed on the next available business day.
Example:
• Orders placed Thursday after noon to Friday before noon will be processed on Friday and shipped Friday afternoon.
• Orders placed Friday after noon to Monday before noon will be processed on Monday and shipped Monday afternoon.
Shipping times may vary based on logistics conditions.
Pre-Order & Special Orders
• For pre-orders or special orders, the estimated shipping date will be separately notified.
• If your order contains both in-stock and pre-order items, they will be shipped together once all items are available.
• If you need separate shipments, please contact us via LINE customer service. A shipping fee will be charged for split shipments under NT$1,000.
Urgent Orders
For urgent deliveries, we recommend using Black Cat Express or express delivery within Taipei City. Please contact our LINE customer service for assistance.
Shipping Methods & Fees
Home Delivery
• Free shipping for orders over NT$1,000 in Taiwan.
• Orders under NT$1,000 will be charged a NT$95 shipping fee.
• Orders are shipped via HCT Logistics. You can track your order under [My Account] > [My Orders] > [Shipped Orders].
Cash on Delivery (COD)
• If you select Cash on Delivery, failure to accept the package without reason will result in your account being flagged.
• Future COD orders will be restricted until a successful purchase is completed using credit card, LINE Pay, or ATM transfer.
Important:
• If delivery fails twice, and we cannot reach you via email within three days, or if two consecutive COD orders are refused, the order will be canceled.
Convenience Store Pickup
You can choose between:
1. Pickup & Pay on Arrival: Available for orders between NT$300 - NT$8,000 at 7-Eleven & FamilyMart.
2. Pickup Without Payment: Available for prepaid orders (credit card, LINE Pay, ATM transfer).
• You must present an ID matching the recipient’s name to collect your package.
Outer Island Areas
• Only convenience store pickup is available. Delivery time depends on logistics schedules.
Pickup Notifications
• You will receive a SMS or email notification once your order arrives at the selected convenience store.
• Ensure you provide a valid mobile number to receive notifications.
Reminder:
• If you fail to collect your package within 7 days, the order will be automatically canceled and returned.
• Repeated failures to pick up orders will result in restrictions on future COD and convenience store payment options until a successful prepaid order is completed.
Postal Delivery
• If home delivery is unavailable, we will send your package via registered mail.
• Delivery takes approximately 3-5 business days.
• If you are not home, a pickup notice will be left. Please bring your ID and seal to the designated post office to collect your package.
International Shipping
Available Regions
• Currently, we ship to Hong Kong & Macau only.
Shipping Schedule
• Orders placed Monday to Friday will be shipped within 1-3 business days.
• No shipping on Sundays, Taiwan public holidays, or special events.
• SF Express is used for delivery, with an estimated 3-5 business days for arrival.
• Remote areas may experience 1-2 additional days for delivery.
Tracking Your Order
• You can check your shipping details under [My Account] > [My Orders] > [Shipped Orders] once the package has been sent.
International Shipping Fees
• A NT$200 shipping fee applies per order. This will be calculated at checkout.
Important Notes
1. Orders will undergo thorough inspection before shipment to ensure accuracy.
2. Please provide complete and correct shipping details. If a package is returned due to incorrect address, refusal, or unpaid customs duties (import tax, VAT, clearance fees), refunds will be deducted for return shipping costs, and future purchases may be affected.
3. Twinkle Twinkle will notify you via email about your order and shipping status.
• We will never ask for financial information via phone or email. If in doubt, please contact our official customer service.
4. International orders do not qualify for:
• Free shipping promotions
• Next-day delivery services
• 7-day return policy
Additional Notes
• If an order fails delivery twice, and we cannot reach you via email within three days, or if the package is refused twice, the order will be canceled.
• Twinkle Twinkle reserves the right to adjust the shipping policy at any time.
